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*Please note that Standard Overnight, and 2 Business Day Shipping will be prioritized but unfortunately at this time no shipping delivery date is guaranteed. We may also be seeing increased shipping times for other methods (free shipping, ground, and USPS Priority Mail). We apologize for this inconvenience and are working hard with our couriers and warehouses, and thank you for your patience.
Dear Pet Parents,
We understand that these are very uncertain times. We wanted to let you know that we are continuing business as usual while taking extra precautions.
Firstly, we want to reaffirm that COVID-19 virus is non-transferable through, or to, pets. To date, there is no evidence that companion animals or pets can spread COVID-19 per CDC guidance. Yay for our furry loved ones!
We prioritize the health and safety of our team while recognizing the need to serve our #NHVpets by keeping our business running, products stocked and our pet experts available to answer the questions you have about the pets we all love.
We will continue to provide updates and additional information to keep you informed while also regularly assessing our business operations both locally and across our company. Where the health and safety of our employees and customers require, we will take more assertive actions to adjust, limit or postpone operations.
If, or where, our service to you is delayed, we thank you in advance for understanding during this challenging time. Unfortunately, we can't guarantee shipping times at this point, but we are working hard with our couriers to make sure everyone gets their orders as soon as possible.
We will always work across our organization to maintain the exceptional quality of products and services you and your pets have come to expect and enjoy in a safe and healthy environment. We thank you for your ongoing trust and support as we work through this situation, together.
For the latest information about Coronavirus and pets, we encourage you to visit the links below:
https://www.cdc.gov/coronavirus/2019-ncov/faq.html#animals
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/myth-busters
Yours in wellness,
NHV Natural Pet Team