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Supplements Used by the University of Tennessee

Free Pet Expert Hotline: 1-877-937-4372

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Shipping

We guarantee that your North American order will be shipped the next business day, as long as the customers billing address matches what is on file with the financial institution.   Should there be a discrepancy with the billing or shipping address we will need to verify this with the customer prior to shipping the order. 
We do not ship orders on weekends and statutory holidays.  Orders received on these days will be processed the next business day.

Free Shipping for orders of $50+

Continental US orders over $50: Free shipping via United States Postal Service (USPS) Priority Service. (shipped from our distribution center in Utah) Delivery can be expected 3-8 business days after the order has shipped.

Canadian orders over $50: Free shipping via Canada Post regular mail. Delivery can be expected 3-12 days after the order is shipped. (shipped from our BC distribution center)

Shipping Options

All orders received after 10 a.m. PST, or on weekends and statutory holidays, will be shipped the next business day.

USPS Priority Mail: orders under $50 - Delivery in 3 to-8 business days after the order is shipped. – (includes delivery to PO Boxes) Shipping rates will be displayed in the shopping cart.

Fed-Ex Standard Overnight: 1 business day after the order is shipped.  Fed-Ex will deliver by end of day. Fed-Ex will not deliver to a PO Box and rural areas. This service is applicable to commercial and residential address only. Orders placed before 10AM PST will be shipped the same day. Orders received after 10AM PST will be shipped the next business day; no orders are shipped on weekends or statutory holidays.  Please note should you place an order on a Friday your order will be shipped on Monday. Shipping rates will be displayed in the shopping cart.
US only. This service is not offered in Canada. 

Fed-Ex 2 Day: 2 business days after the order is shipped. Fed-Ex will delivery by end of second day. This service is applicable to commercial and residential addresses.  Fed-Ex will not deliver to a PO Box and to some rural areas. Orders placed before 10AM PST will be shipped the same day. Orders received after 10AM PST will be shipped the next business day; no orders are shipped on weekends or statutory holidays.  Please note should you place and order on a Friday your order will be shipped on Monday.  Shipping rates will be displayed in the shopping cart. US only. This service is not offered in Canada. 

Canadian Shipments

Canada Post: orders under $50 - Delivery in 3 to-14 business days after the order is shipped. – (includes delivery to PO Boxes) Shipping rates will be displayed in the shopping cart.

International Shipment

International shipments are sent with DHL.

International Shipping rates will be displayed in the shopping cart. Due to the additional paperwork required, we cannot guarantee next business day shipping on International orders.

Cancellations & Modifications

Orders can be modified or cancelled no later than 9am PST.

We will do our best to accommodate changes or cancellations after 9:00am PST; however please be advised that a fee of $23.00 will be applied to your order.

Please contact customer service at 1-877-937-4372 or email us at info@nhvnaturalpetproducts.com for more information.

 

*Please note: with any courier, such as UPS, if there is a delay in expedited shipping, credits will be issued based on refund received from the courier.  Credits are not issued at 100% refund. 

12 Days of XMAS