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free shipping over $50 (USA & Canada)

1-877-937-4372 the pet expert hotline

free shipping over $50 (USA & Canada)

Shipping

All in stock orders placed before 8:30 a.m. and 9:30 a.m. PST will be shipped the same business day. All orders received after this time will be shipped the next business day. If there are shipping disruptions, this information will be posted on the terms and conditions section of the checkout. 


Orders do not ship on weekends and statutory holidays, they will ship the next business day.

Free Shipping for orders $50+

Continental US orders over $50 qualify for free shipping! Free shipping service is via UPS SurePost. This is a hybrid service via UPS and the end delivery is completed by US Postal Service. Delivery estimate is 4-15 business days.

Canadian orders over $50 qualify for free shipping too! Free shipping service is via Canada Post Expedited. Delivery estimate is 3-9 business days depending on your location from our facility in Vancouver BC.

Shipping options USA:

USPS Priority Mail Delivery estimate is 3-9 business days.

Canadian Shipments:

Canada Post Expedited delivery estimate is 3-9 business days. 

Canada Post XpressPost delivery estimate is 2-4 business days.

Canada Post Priority Courier delivery estimate is 1-3 business days

*Please note that depending on your location from our Vancouver facility, the wait time may be longer

International Shipments:

International shipments are sent with UPS Worldwide, DHL Express and FedEx International. 
 
*Australia orders are shipped via FedEx International or UPS and New Zealand orders are shipped via FedEx International.
 
 Delivery estimates vary depending on your country and customs clearance. They generally deliver within 2-10 business days.  

Cancellations & Modifications

Orders can be canceled or modified no later than 8:30 a.m. and 9:30 a.m. PST. We will do our best to accommodate changes and cancellations but we cannot guarantee these requests after this time.

*Please note: with any courier, if there is a delay in expedited shipping, refunds are issued based on the courier granting the credit. This can take up to 4-6 weeks for a case to close for credit.

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