Return My Order:
At NHV Natural Pet Products, we are confident that you will be satisfied with our high quality herbal supplements, and we are happy to offer you a 60-day guarantee. We do require that you try the supplement(s) for a minimum of 30 days before requesting a refund. As our products are natural herbal remedies they do take time to make a difference in your pet’s health. Herbal supplements are meant to support and help the body function better and being pure plant extracts they can and need time to make a difference. If you are not satisfied and do not see the benefits of our natural herbal products within the 60-day time period, then please do contact us for a refund.
We will happily credit your account the full purchase price (minus shipping costs and restocking/recycling fee) when your product arrives at our warehouse. We do not issue refunds for products that are not returned or products returned after 60 days. Shipping charges are also non-refundable. Any requests for refund/replacement of damaged or incorrect product must be reported within 12 hours of receipt of product and supported with a photo of the damaged or incorrect product as well as shipping box or refund/replacement will not be issued.
NOTE: International orders, outside of USA and Canada, are not covered in the return policy and are therefore nonreturnable and nonrefundable.
All returns require an authorization number for processing.
For a full refund (excluding shipping and restocking/recycling fee), please complete the following within 60 days. Please note that we offer free shipping on orders over $50; if a product is being returned this does not apply and a $9.99 shipping fee will be deducted (note: $13.00 for Canadian orders).
Obtain your authorization number and note this number on your invoice. To get this number please email us at firstname.lastname@example.org. No refunds will be issued without this authorization number. In your email, please state which products you wish to return and whether or not the bottles are opened.
Return the product within 14 days of the issuance of your Return Authorization number.
Mail all used, or unused, product with a copy of the invoice. Please ensure the product is packed securely and use USPS or a courier service with tracking to ensure proper delivery.
ADDRESS US RETURNS TO:
NHV Natural Pet Products
P.O. Box 26643
Salt Lake City, UT 84126-0643
**If using a courier service other than USPS, please contact us for an alternate address
ADDRESS CANADIAN RETURNS TO:
NHV Natural Pet Products
#505-1681 Chestnut St
Vancouver, BC V6J 4M6
Please understand that it takes time to process your return. Your credit will be issued within 5 to 7 business days from the date that the product arrives in our warehouse.
**RETURNS WITHOUT THE RETURN AUTHORIZATION NUMBER WILL NOT BE ELIGIBLE FOR A REFUND.
All shipping charges are the customer’s responsibility. This will include shipping on the return of your product. Any returns received without pre-paid freight will not be eligible for a refund.
Product not returned to our warehouse within 14 days of issuance of the return authorization number will not be eligible for a refund.
*A 15% restocking/recycling fee will be applied on all returns.
***Service items, including Nutrition Plans, Veterinary Consults, are not eligible for a refund. ***
Returns on Sale Items
Promotional Items and Sale items do not qualify for returns, refunds or exchanges.
We hope you enjoyed shopping at NHV Natural Pet Products. We welcome and appreciate your feedback. Please feel free email us at email@example.com