Return My Order:
At NHV Natural Pet Products, we are confident that you will be satisfied with our high-quality herbal supplements. As our products are natural herbal remedies, they take time to make a difference in your pet’s health. Herbal supplements are meant to support and help the body function better, and being pure plant extracts, they need time to make a difference. Please note that supplements are not intended to treat disease or ailments and are meant to support the body.
We will happily credit your account for any sealed items. Please note that opened/ used items are not eligible for a refund.
NOTE: International orders, outside of USA and Canada, are not covered in the return policy and are therefore nonreturnable and nonrefundable.
Details of refund for sealed items:
- The full purchase price (minus shipping costs and 15% restocking) when your product arrives at our warehouse.
- We do not issue refunds for products that are not returned or products returned after 60 days from the purchase date.
- Shipping charges are also non-refundable. Please note that we offer free shipping on orders over $50; if a product is being returned, this does not apply and a $9.99 shipping fee will be deducted (note: $13.00 for Canadian orders).
- Any requests for refund/replacement of damaged, defective or incorrect product must be reported within 24 hours of receipt of the product and supported with a photo of the damaged or incorrect product as well as shipping box or refund/replacement will not be issued.
All returns require an authorization number for processing. For the authorization number email: firstname.lastname@example.org
For a full refund (excluding shipping and restocking fees), please complete the following within 60 days of the date of purchase.
- Obtain your authorization number and note this number on your invoice and on the outside of the shipping box (not the product box). To get this number please email us at email@example.com. No refunds will be issued without this authorization number. In your email, please state which products you wish to return and confirm that all bottles are sealed.
- Return the product within 14 days of the issuance of your Return Authorization number.
- Mail all sealed products with a copy of the invoice. Please ensure the product is packed securely and use USPS or a courier service with tracking to confirm delivery at the returns facility.
FOR USA Returns
Please return to (only by USPS):
P.O. Box 26643
Salt Lake City, UT 84126-0643
**If using a courier service other than USPS, please ship the package to:
1760 West 2100 South # 26643
Salt Lake City, UT 84199-9998
ADDRESS CANADIAN RETURNS TO:
NHV Natural Pet Products
#505-1681 Chestnut St
Vancouver, BC V6J 4M6
Please understand that it takes time to process your return. Your credit will be issued within 5 to 7 business days from the date that the product arrives in our warehouse.
When this process is complete, we will issue your refund, and depending on your financial institution, this may take up to 5-7 business days or sooner to post to your account ,depending on your financial institutions procedures
**RETURNS WITHOUT THE RETURN AUTHORIZATION NUMBER WILL NOT BE ELIGIBLE FOR A REFUND.
All shipping charges are the customer’s responsibility. This will include shipping on the return of your product. Any returns received without pre-paid freight will not be eligible for a refund.
Products not returned to our warehouse within 14 days of issuance of the return authorization number will not be eligible for a refund.
*A 15% restocking fee will be applied on all returns.
**Service items, including Nutrition Plans, and Veterinary Consults, are not eligible for a refund.
*** Return to sender items are not eligible for refund.
Returns on Sale Items
Promotional Items and Sale items do not qualify for returns, refunds or exchanges.
ALL SALES, INCLUDING BLACK FRIDAY AND CYBER MONDAY SALES ARE FINAL AND NOT ELIGIBLE FOR RETURN
Resellers and Third-Party Marketplaces
The 60-day policy is only for orders placed directly through www.nhvnaturalpetproducts.com . For orders placed through a third-party marketplace, such as Amazon or Walmart, or reseller please consult directly.
We hope you enjoyed shopping at NHV Natural Pet Products. We welcome and appreciate your feedback. Please feel free to email us at firstname.lastname@example.org with any questions. We will be happy to help you.