At NHV Natural Pet Products, we know customers who try our products grow to love them. That’s why we offer a 60-day Money Back Guarantee.*
All that we ask in return is that you try the product for 30 days before deciding if you wish to pursue other options.
Natural herbal products work differently from conventional products and in some cases that means it can take a few weeks for a product to take affect. It’s important to remember that our products are not prescription drugs. They are plant-based herbal supplements that require time to work in your pet’s body.
So, use our products to their full benefit for 30 days and then decide. If you love the product, great! If, however, you’re not satisfied after 30 days, simply return the product for a refund (minus shipping costs and a 15% recycling fee).
*Return My Order: We want you to be happy with your purchase. NHV Natural Pet Products honours a generous 60-day money back guarantee on all products. We will happily credit your account the full purchase price (minus shipping costs and a 15% recycling fee) within 5 to 10 days of your product arriving at our warehouse. We do not issue refunds for products that are not returned or products returned after 60 days. Shipping charges are also non-refundable.
Please note that in order to keep this policy fair for all our customers, we ask that
- Customers please understand that the spirit of the guarantee is a try it for 30 days and see the difference. Any open items that have not been tried for the full 30 days for any reason are not eligible for a refund.
- Our guarantee may only be used once per household. Attempted repeated use of the guarantee will be considered abuse of the guarantee and will not be honored.
- A maximum of 4 opened products may be returned per order, per household. This means that should you order 20 products in a single order, not all 20 open (unsealed/ used) products may be returned. All products are safe to be taken together. If this is the first time your pet is using supplements, we encourage a slow introduction of a few supplements at a time to make it easier on their bodies.
Please refer to our Returns Policy for further details and full instructions.